Last updated: 16 August 2026

Welcome to Maison Sablé.

These Terms & Conditions govern your use of the Maison Sablé website and the purchase of products from Maison Sable Limited, trading as Maison Sablé.

Please read these Terms & Conditions carefully before placing an order. By accessing our website, placing an order or purchasing products from Maison Sablé, you agree to these Terms & Conditions together with our Privacy, Data Protection, Security & Retention Policy and any other policies referred to on our website.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights that cannot legally be excluded under Maltese or European Union law.

1. Company Information

Maison Sablé is operated by:

Maison Sable Limited
Trading as Maison Sablé
Malta
VAT Number: MT32161220
Email: hello-remove-this-@maisonsablemalta.com
Website: maisonsablemalta.com

References in these Terms & Conditions to “Maison Sablé”, “Maison Sable Limited”, “we”, “us” and “our” refer to Maison Sable Limited.

References to “you” or “customer” refer to the person accessing our website or purchasing products from us.

2. Application of These Terms

These Terms & Conditions apply to orders placed through the Maison Sablé website and, where relevant, orders accepted through other authorised Maison Sablé sales channels.

By placing an order, you confirm that:

• You have read and understood these Terms & Conditions
• The information you provide is accurate and complete
• You are legally capable of entering into a contract
• You are authorised to use the payment method provided
• You agree to pay the total amount shown before completing your order

If you purchase on behalf of another person, company or organisation, you confirm that you have authority to do so.

3. Our Products

Maison Sablé products are handcrafted food products.

Because our products are prepared and finished by hand, there may be natural differences between individual products and batches.

These may include minor variations in:

• Shape
• Size
• Colour
• Texture
• Finish
• Decoration
• Ingredient placement

Reasonable variations resulting from the handcrafted nature of our products will not normally constitute a defect.

We make reasonable efforts to ensure that descriptions, photographs and other information displayed on our website accurately represent our products.

However, photographs are illustrative. Appearance and colour may vary depending on lighting, photography, screen settings, ingredient variation and the handmade nature of the product.

4. Product Availability

All products are subject to availability.

Certain Maison Sablé products, flavours, collections and packaging may:

• Be produced in limited quantities
• Be available only for particular periods
• Sell out
• Be discontinued
• Change according to ingredient availability
• Be restricted to particular collection or delivery dates

Adding a product to your shopping basket does not reserve that product.

Availability is not guaranteed until your order has been accepted.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the products included in your order.

After placing an order, you may receive an automated email acknowledging receipt.

An automated acknowledgement does not necessarily constitute acceptance of your order.

Maison Sablé may refuse or cancel an order before fulfilment where there is a legitimate reason, including where:

• A product or ingredient is unavailable
• Payment has not been authorised
• The price or product information contains an obvious error
• We reasonably suspect fraud or unauthorised payment activity
• Delivery information is incomplete or incorrect
• We cannot safely fulfil the order
• The order exceeds available production capacity
• Fulfilment is prevented by circumstances outside our reasonable control

If Maison Sablé cancels an order after payment has been received, the amount paid for the cancelled products will be refunded using the original payment method where reasonably possible.

This does not affect your statutory rights.

6. Made to Order and Perishable Products

Maison Sablé cookies and other food products are freshly prepared and perishable.

Many products are produced or prepared specifically in response to customer orders.

Preparation may begin in advance of your selected delivery or collection date.

Because of the nature of these products, cancellation, return and withdrawal rights that ordinarily apply to certain online purchases may not apply where an applicable legal exception exists for perishable goods.

Nothing in these Terms & Conditions removes any statutory right relating to goods that are faulty, damaged, incorrectly supplied or otherwise fail to conform with applicable consumer law.

7. Advance Orders and Production

Maison Sablé may require orders to be placed in advance.

Order cut off times and availability may vary depending on:

• Production capacity
• Product
• Collection
• Delivery or collection date
• Season
• Public holidays
• Events
• Demand

Where a particular date or time is important, you are responsible for selecting an available date and providing accurate information when ordering.

8. Prices and VAT

All consumer prices displayed on the Maison Sablé website are stated in Euro (€).

Unless expressly stated otherwise, prices displayed to consumers include applicable VAT.

Maison Sable Limited is registered for VAT in Malta under VAT Number MT32161220.

Delivery charges and other applicable charges will be displayed before you complete your purchase.

Maison Sablé may change its prices at any time. Price changes will not normally affect orders that have already been accepted and paid for.

If an obvious pricing error occurs, we reserve the right not to fulfil the order at the incorrect price.

If payment has already been received for an order affected by an obvious pricing error and we cancel the order, the amount paid will be refunded.

9. Payment

Payment must be made using a payment method made available at checkout.

Payments may be processed by independent payment service providers.

By submitting payment information, you confirm that you are authorised to use the relevant payment method.

Maison Sable Limited does not generally receive or store complete credit or debit card details.

We may withhold fulfilment until payment has been successfully authorised.

We are not responsible for charges independently imposed by your bank, card issuer or payment provider.

10. Payment Security and Fraud

Orders may be subject to reasonable security and fraud prevention checks.

Where we reasonably suspect that a transaction may be fraudulent, unauthorised or unlawful, Maison Sablé may:

• Delay processing while reasonable checks are carried out
• Request additional information
• Refuse the transaction
• Cancel the order
• Report suspected unlawful activity where appropriate or legally required

We are not required to fulfil an order for which payment has not been successfully authorised.

11. Collection Orders

Where collection is selected, you are responsible for collecting your order from the location and during the collection period specified by Maison Sablé.

You are responsible for ensuring that the collection date and contact information supplied when ordering are correct.

Once a perishable order has been prepared for an agreed collection date, failure to collect it does not automatically entitle you to a refund.

Maison Sablé cannot guarantee the quality, freshness or condition of an order collected substantially later than the agreed collection time or date.

Where an order remains uncollected beyond a reasonable period, we may dispose of it for food safety and quality reasons.

12. Delivery

Maison Sablé provides delivery to selected locations in Malta.

Delivery availability, areas, charges and times may change.

Any delivery time or delivery window provided is an estimate unless expressly agreed otherwise.

While we make reasonable efforts to arrange delivery within the selected period, delays may occur because of circumstances including:

• Traffic
• Weather
• Road closures
• Vehicle problems
• Courier delays
• Incorrect delivery information
• Difficulty accessing the delivery location
• Public events or disruptions
• Circumstances outside our reasonable control

Nothing in this section excludes any mandatory legal rights relating to delivery.

13. Delivery Information

You are responsible for providing complete and accurate delivery information.

This includes, where applicable:

• Recipient name
• Telephone number
• Delivery address
• Apartment or unit information
• Access information reasonably required to complete delivery

To the fullest extent permitted by law, Maison Sablé will not be responsible for failed or delayed delivery resulting from inaccurate or incomplete information supplied by the customer.

If another delivery attempt is required because information was incorrect or no authorised person was reasonably available to receive the order, additional delivery charges may apply.

14. Gifts and Delivery to Another Person

Where you purchase products for another person, you are responsible for ensuring that:

• The recipient's information is correct
• You are entitled to provide that information to Maison Sablé
• The recipient can reasonably receive the delivery

We may provide the recipient's name, telephone number, address and relevant delivery instructions to the person or company completing the delivery.

15. Third Party Delivery Providers

Maison Sablé may use independent couriers and delivery providers.

Certain aspects of transportation are therefore outside our direct control.

To the fullest extent permitted by applicable law, Maison Sablé will not be liable for failures caused solely by an independent delivery provider where those matters were outside our reasonable control.

Nothing in this provision removes any responsibility imposed on Maison Sable Limited as the seller under mandatory consumer law.

16. Cancellations and Order Changes

Because Maison Sablé products are perishable and may be prepared specifically for your order, cancellation or amendment requests should be made as soon as possible.

Requests should be sent to:

hello-remove-this-@maisonsablemalta.com

We will try to accommodate requested changes where reasonably possible.

However, we cannot guarantee cancellation, amendment, rescheduling or refund once:

• Ingredients have been allocated
• Production has commenced
• The order has been prepared
• Personalisation has commenced
• Delivery has been arranged
• An applicable cancellation cut off has passed

Any mandatory consumer right available under applicable law remains unaffected.

17. Right of Withdrawal

Consumers purchasing online generally have certain withdrawal rights under Maltese and European Union consumer law.

However, applicable legislation provides exceptions for certain categories of goods, including certain goods that are liable to deteriorate or expire rapidly.

Maison Sablé sells freshly prepared and perishable food products. Accordingly, the statutory right of withdrawal may not apply to such products where the relevant legal exception applies.

Customers therefore should not assume that a perishable order can be returned or refunded simply because they have changed their mind.

Nothing in this section affects statutory rights concerning goods that are faulty, damaged, incorrectly supplied or otherwise not in conformity with the contract.

18. Returns

For food hygiene and safety reasons, Maison Sablé does not normally accept the physical return of food products unless we specifically request a return.

Please do not return food products without first contacting us.

19. Refunds and Problems With an Order

We do not ordinarily provide refunds simply because a customer changes their mind about a perishable product.

This does not affect your statutory consumer rights.

If you believe your order:

• Is materially damaged
• Is incorrect
• Is missing an item
• Has a significant quality issue
• Is otherwise not in conformity with your order

please contact hello-remove-this-@maisonsablemalta.com as soon as reasonably possible.

Please provide your order number, a description of the issue and photographs where reasonably relevant.

Where an appropriate remedy is due, this may include replacement, refund or another remedy available under applicable law depending on the circumstances.

20. Taste and Personal Preference

Food and flavour preferences are subjective.

A product will not normally be considered defective solely because:

• You do not personally enjoy the flavour
• You find a flavour stronger or milder than expected
• You prefer a different texture
• You change your mind after purchase
• You dislike an ingredient that was disclosed in the product description

This does not apply where the product is genuinely faulty or materially differs from its description.

21. Storage and Consumption

Maison Sablé products should be stored and consumed according to any storage or consumption instructions provided.

Because they are freshly prepared food products, their texture and quality may naturally change over time.

Once an order has been delivered or collected, Maison Sablé cannot control how products are transported, handled or stored.

To the fullest extent permitted by law, we are not responsible for deterioration, contamination or damage caused after delivery or collection by:

• Incorrect storage
• Excessive heat or cold
• Moisture
• Leaving products exposed
• Improper handling
• Improper transportation
• Failure to follow storage instructions
• Consumption beyond any advised period

22. Allergens

Maison Sablé takes allergen information seriously.

Our products are prepared in an environment where multiple allergens are handled.

Depending on the product, ingredients used by Maison Sablé may include or come into contact with allergens including:

• Cereals containing gluten
• Milk
• Eggs
• Nuts
• Peanuts
• Soya
• Sesame
• Other allergens depending on the recipe

Specific ingredients and allergen information vary between products and collections.

Customers with allergies, intolerances or dietary requirements are responsible for reviewing the information supplied for the relevant product and should contact Maison Sablé before ordering if further clarification is required.

23. Allergies and Cross Contact

Although reasonable care is taken in the preparation of our products, our kitchen handles multiple allergens.

Unless expressly confirmed otherwise, Maison Sablé cannot guarantee that a product is completely free from traces of a particular allergen because cross contact may occur within the preparation environment or supply chain.

Customers with severe allergies should take this into consideration before ordering or consuming our products.

Nothing in these Terms & Conditions excludes or restricts liability where doing so would be prohibited by applicable law.

24. Gluten Free, Vegan and Other Dietary Products

Where a product is described as gluten free, vegan or suitable for another dietary preference, that description relates to the recipe and ingredients intentionally used for that product unless expressly stated otherwise.

Products may be prepared in a kitchen that also handles ingredients that do not meet the same dietary requirements.

Customers with allergies or medical dietary requirements should contact Maison Sablé before ordering rather than relying solely on a general dietary description.

25. Ingredient and Recipe Changes

Recipes and ingredients may occasionally change because of:

• Product development
• Seasonal availability
• Supplier changes
• Ingredient availability
• Product improvement

Where a change materially affects allergen information, we will take reasonable steps to update the relevant information.

Customers with serious allergies should check current allergen information when placing each order, even if they have purchased the product previously.

26. Corporate, Wedding, Event and Large Orders

Separate conditions, minimum quantities, deposits, payment schedules, cancellation terms and lead times may apply to:

• Corporate orders
• Weddings
• Events
• Large quantity orders
• Bespoke products
• Special packaging
• Personalised orders

Where a quotation, invoice, contract or separate written terms are provided for such an order, those terms form part of the agreement.

If there is a direct conflict between these Terms & Conditions and specific written terms agreed for an order, the specific written terms will take precedence to the extent of that conflict.

27. Personalisation and Gift Messages

Where Maison Sablé offers personalisation or gift messages, you are responsible for ensuring that submitted information is accurate.

We may refuse content that is unlawful, abusive, discriminatory, threatening, obscene or otherwise inappropriate.

Customer errors in personalised information may not be capable of correction once preparation, production or printing has commenced.

28. Promotions and Discount Codes

Promotions, offers and discount codes:

• Are subject to availability
• May have an expiry date
• May apply only to selected products
• May require a minimum purchase
• May not be combined unless expressly stated
• Have no cash value
• Cannot normally be applied retrospectively

Maison Sablé may modify or withdraw a promotion before an order is placed.

This will not normally affect an order already validly accepted using that promotion.

29. Website Availability

Maison Sablé aims to keep its website available and functioning correctly.

However, uninterrupted or error free access cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Hosting failures
• Ecommerce platform outages
• Cybersecurity incidents
• Internet or telecommunications disruption
• Updates
• Circumstances outside our reasonable control

To the fullest extent permitted by law, Maison Sablé is not responsible for loss arising solely from temporary website unavailability caused by circumstances outside our reasonable control.

30. Website Information and Errors

We take reasonable care to ensure information displayed on our website is accurate.

Occasional errors may nevertheless occur in:

• Product descriptions
• Prices
• Images
• Availability
• Delivery information
• Promotional information

Maison Sablé may correct errors and update website information.

Nothing in this provision permits Maison Sablé to misrepresent its products or exclude mandatory consumer rights.

31. Cybersecurity

Maison Sable Limited takes reasonable and appropriate measures intended to protect its website, business systems and personal information.

However, no website, ecommerce platform, payment system, cloud service or electronic communication system can be guaranteed to be completely secure.

Cybersecurity incidents may include:

• Hacking
• Phishing
• Malware
• Ransomware
• Credential theft
• Unauthorised access
• Exploitation of software vulnerabilities
• Previously unknown or zero day vulnerabilities
• Attacks against third party platforms

Our handling of personal information and personal data breaches is further explained in our Privacy, Data Protection, Security & Retention Policy.

32. Third Party Technology and Security Incidents

Maison Sablé relies on independent third parties for services which may include ecommerce infrastructure, website hosting, payment processing, email, cloud services, analytics, marketing and delivery.

A technology failure or security incident may therefore arise within systems Maison Sable Limited does not directly own or control.

To the fullest extent permitted by applicable law, Maison Sable Limited will not be liable for loss or damage resulting solely from independent acts, omissions, cybersecurity incidents or system failures of a third party that were outside our reasonable control, provided that Maison Sable Limited has complied with its own applicable legal obligations.

Nothing in this provision excludes obligations imposed on Maison Sable Limited by applicable consumer or data protection law.

33. Viruses and Malicious Technology

Although reasonable precautions are taken in operating our website, we cannot guarantee that the website or every electronic transmission will always be completely free from viruses, malware or other harmful technology.

You must not knowingly:

• Introduce malware or malicious code
• Attempt unauthorised access to our website or systems
• Attempt to bypass security measures
• Interfere with website functionality
• Scrape or extract data unlawfully
• Conduct denial of service attacks
• Use our systems for fraudulent or unlawful purposes

Suspected unlawful activity may be reported to the appropriate authorities.

34. Intellectual Property

Unless otherwise stated, all intellectual property relating to Maison Sablé and its website belongs to Maison Sable Limited or is used with appropriate permission.

This includes, where applicable:

• The Maison Sablé name
• Logo
• Monogram
• Branding
• Packaging designs
• Illustrations
• Photography
• Graphics
• Website design
• Written content
• Product names
• Product descriptions
• Marketing materials
• Original creative concepts

The website may be used for personal, non commercial purposes.

Maison Sablé intellectual property may not be reproduced, copied, distributed, commercially exploited, modified or otherwise used without prior written permission except where permitted by law.

35. Prohibited Use of the Website

You must not use our website:

• For unlawful or fraudulent purposes
• To interfere with its operation
• To attempt unauthorised access
• To submit false payment information
• To impersonate another person
• To infringe intellectual property rights
• To distribute harmful code
• To extract information unlawfully
• In a manner reasonably likely to damage Maison Sablé, our customers or our service providers

We may restrict access where we reasonably believe the website is being misused.

36. Third Party Links and Services

Our website may contain links to websites or services operated by independent third parties.

Maison Sable Limited does not control those websites or services.

To the fullest extent permitted by law, we are not responsible for the content, availability, privacy practices, security or independent activities of third party websites outside our control.

Use of a third party service is subject to that provider's applicable terms and policies.

37. Events Outside Our Reasonable Control

Maison Sable Limited will not be responsible for delay or failure to perform an obligation where performance is prevented or materially affected by circumstances outside our reasonable control.

These circumstances may include:

• Extreme weather
• Flooding
• Fire
• Natural disasters
• Power failures
• Internet or telecommunications failures
• Cyberattacks
• Government action
• Public emergencies
• Public health emergencies
• Transport disruption
• Road closures
• Industrial action
• Supplier failures outside our reasonable control
• Shortages of essential ingredients
• Failure of essential equipment despite reasonable maintenance
• Failure of third party technology or infrastructure

Where such circumstances affect an order, Maison Sablé will take reasonable steps to communicate with the customer and determine an appropriate course of action.

38. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under Maltese or European Union law.

Subject to this and to the fullest extent permitted by applicable law:

Maison Sable Limited will not be liable for indirect or consequential losses arising from the purchase or use of our products or website where such liability may lawfully be excluded.

Maison Sable Limited will not be responsible for loss resulting solely from circumstances outside our reasonable control.

Maison Sable Limited will not be responsible for deterioration, contamination or damage caused after delivery or collection by improper transportation, storage, handling or use by the customer or another person.

Maison Sable Limited will not be responsible for independent third party failures, cybersecurity incidents, platform failures or service interruptions to the extent those events were outside our reasonable control and liability may lawfully be excluded.

Where liability may lawfully be limited, Maison Sable Limited's aggregate contractual liability relating to a particular order shall not exceed the amount paid by the customer for the products giving rise to the relevant claim.

This limitation does not apply where such limitation would be prohibited by applicable law.

39. Matters We Do Not Exclude

Nothing in these Terms & Conditions is intended to exclude or restrict liability for any matter that cannot lawfully be excluded or restricted.

Nothing in these Terms & Conditions affects mandatory consumer rights available under Maltese or European Union law.

If any provision conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will prevail to the extent of the conflict.

40. Privacy, Data Protection and Retention

Maison Sable Limited processes personal information in accordance with its Privacy, Data Protection, Security & Retention Policy.

That policy explains:

• Personal information we collect
• How and why we process it
• Legal bases for processing
• Data sharing
• Ecommerce and payment providers
• International transfers
• Cookies
• Marketing
• Data retention
• Data security
• Cybersecurity incidents
• Personal data breaches
• Data protection rights
• Our approach to liability relating to cybersecurity incidents

41. Communications

When placing an order, you agree that Maison Sablé may contact you using the information supplied where reasonably necessary regarding:

• Your order
• Payment
• Delivery
• Collection
• Product availability
• Customer service
• Security or fraud concerns

Transactional communications are separate from marketing communications.

Consent to marketing is not required in order to place an order.

42. Changes to These Terms

Maison Sable Limited may update these Terms & Conditions from time to time.

The version applicable to an order will normally be the version in force when that order was placed, except where a change is required by mandatory law.

The latest version will be made available on our website together with the date on which it was last updated.

43. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, it shall be interpreted or limited to the minimum extent necessary to make it valid and enforceable where legally possible.

The remaining provisions will continue to apply.

44. No Waiver

If Maison Sable Limited does not immediately enforce a right under these Terms & Conditions, this does not mean that the right has been waived.

A waiver concerning one matter does not automatically constitute a waiver concerning another.

45. Entire Agreement

These Terms & Conditions, together with the policies and specific order terms referred to in them, constitute the terms governing the relevant purchase from Maison Sable Limited.

Where separate written terms are expressly agreed for a corporate, wedding, event, bespoke or large order, those specific terms apply in addition to these Terms & Conditions.

46. Governing Law

These Terms & Conditions and contracts entered into with Maison Sable Limited are governed by the laws of Malta and applicable European Union law.

Nothing in this clause deprives a consumer of mandatory legal protections available to them.

47. Disputes

If you experience a problem with an order, please contact Maison Sablé first so that we have an opportunity to resolve the matter.

Email: hello-remove-this-@maisonsablemalta.com

Consumers may also have access to applicable alternative dispute resolution procedures and consumer protection mechanisms in Malta.

Nothing in these Terms & Conditions restricts a right to bring a claim before a competent court where such a right exists under applicable law.

48. Jurisdiction

Subject to mandatory consumer jurisdiction rights, disputes relating to these Terms & Conditions or purchases from Maison Sable Limited shall be subject to the jurisdiction of the competent courts of Malta.

49. Contact Us

For questions concerning these Terms & Conditions, your order or Maison Sablé products, please contact:

Maison Sable Limited
Trading as Maison Sablé
Malta
VAT Number: MT32161220
Email: hello-remove-this-@maisonsablemalta.com
Website: maisonsablemalta.com